Return & Refund Policy

At Accurate Vision Optics LLC, customer satisfaction is important to us. We strive to provide high-quality eyewear, contact lenses, and eye care products. Please read our Return & Refund Policy carefully before placing an order.

1. Company Information

ACCURATE VISION OPTICS LLC
Al Qaizi Residence Building D, Shop #4
Al Souq Al Kabeer, Musallah Road
Bur Dubai, Dubai, UAE

Phone: +971 (04) 3991534
Mobile: +971 56 179 6399
Email: accuratevision99@gmail.com
Website: www.accuratevisionuae.com

2. Eligibility for Returns

Customers may request a return or exchange only under the following conditions:

• Wrong product received
• Damaged item received during delivery
• Manufacturing defect found in the product
• Incorrect order shipped by our team

To be eligible, products must:

• Be unused and in original condition
• Include original packaging, accessories, and invoice
• Be reported within 48 hours of delivery

3. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable once opened or used:

• Contact lenses
• Corrective lenses made on prescription
• Eye care solutions or liquids
• Customized or special-order products
• Products damaged due to misuse or improper handling

4. Return Request Process

To request a return or exchange, customers must contact us with:

• Order number
• Product details
• Clear images of the issue or damage
• Reason for return request

Requests can be submitted via:

Email: accuratevision99@gmail.com
Phone: +971 (04) 3991534
Mobile: +971 56 179 6399

5. Refund Policy

Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund.

If approved:

• Refunds will be processed through the original payment method where possible
• Processing time may vary depending on banks or payment providers
• Shipping or delivery charges may not be refundable unless the error was caused by us

6. Exchange Policy

Eligible products may be exchanged for:

• Correct product replacement
• Same item replacement in case of defect or damage
• Alternative product of equal value where applicable

Exchange approval depends on stock availability.

7. Order Cancellation

Orders may be cancelled before shipment confirmation.

Orders already processed, shipped, customized, or prepared with prescription lenses may not be eligible for cancellation or refund.

8. Damaged or Missing Items

Customers should inspect their order upon delivery and report any damaged, missing, or incorrect items within 48 hours.

Failure to report within the specified period may result in rejection of the claim.

9. Shipping for Returns

Customers may be responsible for return shipping costs unless the return is due to:

• Incorrect item shipped
• Manufacturing defect
• Delivery damage caused during transit

We recommend using a trackable shipping service for return shipments.

10. Policy Updates

Accurate Vision Optics LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact:

ACCURATE VISION OPTICS LLC
Phone: +971 (04) 3991534
Mobile: +971 56 179 6399
Email: accuratevision99@gmail.com
Website: www.accuratevisionuae.com